At Kate Atelier, each order is carefully prepared and shipped after production is completed. Because many of our products are made-to-order, total delivery time includes both production time and shipping time.
Depending on the product you order, production and processing time may vary slightly.
Most of our products are Made-to-Order, which means production begins only after your order has been confirmed. For custom products, additional time may be required for proof confirmation before production begins.
Please refer to the table below for estimated production and processing times.
| Product Category | Standard Production | Customization Production |
|
Microfiber Backdrops / Room Sets / Combo Sets |
2–3 business days | Proof confirmation time with customer + 2–3 business days |
| Collapsible Backdrops | 5–7 business days | Proof confirmation time with customer + 5–7 business days |
| Rubber Floor Mats | 7–10 business days | Proof confirmation time with customer + 7–10 business days |
| Seamless Paper | 7–10 business days | Not customizable |
Please note:
For customized products, production begins only after the proof/design details have been confirmed.
We currently provide shipping services to most areas within the United States. Shipping time and shipping costs vary depending on the destination and shipping method selected.
Please refer to the table below for our shipping options.
| Region |
Estimated Transit Time After Shipment |
Rush Transit Time After Shipment | Standard Shipping Cost | Rush Delivery Cost |
| United States | 10–15 business days | 2–5 business days | $15 / Free on orders over $150 | From $30 |
| U.S. Outlying Islands | 7–12 business days | 5–10 business days | $30 / Free on orders over $150 | From $31 |
Please note:
All delivery timeframes are estimates, not guaranteed delivery dates. Delays may occur due to carrier operations, weather, customs processing where applicable, or peak seasons. Actual delivery times may vary.
We work with reliable international carriers, including:
The most suitable shipping method will be selected based on your order details and destination.
Tracking information will be provided once your order has been shipped.
Some products may be shipped separately due to:
For example, backdrops, floor mats may arrive in separate packages and at different times.
Please provide a complete and accurate shipping address when placing your order.
If you need to update your shipping address:
Rush Delivery is available only for selected destinations and is not available for P.O. Boxes or APO/FPO addresses.
To avoid delays, please provide a detailed and accurate street address.
If your package:
please contact us as soon as possible with your order information.
We will work with you and the shipping carrier to investigate the issue and provide appropriate assistance.
Although we work hard to ensure every order is delivered on time, shipping delays may occasionally occur due to factors beyond our control, including:
We do not guarantee exact delivery dates, but we will assist you in tracking delayed shipments and communicating with the carrier when necessary.
International orders may be subject to customs duties, taxes, or fees depending on the destination country.
These charges are not included in the product price or shipping fee unless otherwise stated, and customers are responsible for any applicable customs charges.
If you have any questions regarding shipping, please contact us:
Kate Atelier
Email:
Website:
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