Shipping Policy
At Kate Atelier, every order is carefully prepared and shipped from China after production is completed. As many of our products are made to order, the total delivery time includes both production and shipping.
This policy applies to orders placed through the Kate Atelier UK market.
Standard Shipping: £12 · Estimated transit: 10–15 business days
Rush Shipping: £24 · Estimated transit: 6–8 business days
Import charges: No additional import VAT, customs duties or courier clearance fees to pay upon delivery.
1. Processing & Production Time
Production times vary by product. Most products are made to order, with production beginning after your order is confirmed. Custom orders require design proof and specification approval before production can begin.
| Product category | Standard production | Custom production |
|---|---|---|
| Microfiber Backdrops / Room Sets / Combo Sets | 2–3 business days | Proof approval + 2–3 business days |
| Collapsible Backdrops | 5–7 business days | Proof approval + 5–7 business days |
| Rubber Floor Mats | 7–10 business days | Proof approval + 7–10 business days |
| Seamless Paper | 7–10 business days | Not available for customisation |
Please note: For custom products, production starts only after you approve the design proof and specifications. Time spent reviewing or revising proofs is not included in the production estimates.
2. Shipping Information
We ship directly from China to the United Kingdom. The following shipping charges and estimated transit times apply to eligible UK orders:
| Shipping method | Shipping cost | Estimated transit time |
|---|---|---|
| Standard Shipping | £12 | 10–15 business days |
| Rush Shipping | £24 | 6–8 business days |
Transit times begin when your order is dispatched and do not include production time or, for custom orders, design proof approval time. Delivery estimates are not guaranteed arrival dates and may be affected by customs processing, courier operations, weather, public holidays or peak seasons.
Shipping options and any applicable restrictions will be shown at checkout. Some remote or restricted destinations may not be eligible for all delivery methods.
If we cannot deliver within the agreed timeframe, we will contact you and respect your applicable statutory delivery rights.
3. Shipping Carriers
We use trusted international delivery partners, which may include DHL, UPS, FedEx and other reliable logistics providers. We select the most suitable carrier based on your order and destination. Once your order has been dispatched, we will email you a shipping confirmation with tracking details.
4. Multiple Packages
Some products may be dispatched separately due to different production schedules, dimensions or packaging requirements. For example, backdrops and floor mats may arrive in separate parcels on different dates.
5. Shipping Address
Please check your delivery address and postcode carefully before placing an order.
- Before dispatch: Contact us as soon as possible if you need to update your address. We will do our best to help.
- After dispatch: Address changes may not be possible and may incur additional courier fees. We will let you know about any applicable charges before proceeding.
6. Rush Delivery
Rush Shipping costs £24 and has an estimated transit time of 6–8 business days after dispatch. It is available for selected products and UK destinations, subject to courier availability. Rush Shipping does not shorten the stated production time or custom design approval process.
Rush Shipping is not available for P.O. Boxes or addresses that cannot be served by the selected courier. Please provide a complete street address and postcode.
7. Lost or Damaged Packages
If your parcel is marked as delivered but has not arrived, is lost in transit, or arrives damaged, please contact support@kateatelier.com with your order number and any relevant details or photographs.
We will investigate with the carrier and arrange an appropriate solution in accordance with your applicable legal rights.
8. Shipping Delays
Occasional delays can occur because of courier disruptions, weather, customs clearance, transport issues or peak holiday periods. If your shipment is delayed, please contact us and we will help track it and keep you updated.
Nothing in this policy affects your statutory rights under UK consumer law, including your rights where goods are not delivered within the agreed period or the applicable legal timeframe.
9. Customs Duties & Taxes
No additional import charges upon delivery.
For orders placed through the Kate Atelier UK market, the total shown at checkout is the amount you pay. You will not be asked to pay additional import VAT, customs duties or courier clearance fees when your order is delivered.
Kate Atelier will arrange and cover applicable import charges under our shipping arrangements. Any VAT required to be charged on your purchase will be handled in accordance with applicable UK tax rules and reflected in the checkout total.
If a courier unexpectedly requests an additional import payment, please contact support@kateatelier.com before paying whenever possible.
10. Please Read Before You Order
- Total delivery time includes production and shipping.
- Custom orders require design proof approval before production starts.
- Public holidays and major promotional events may increase processing times.
- Tracking details will be emailed after dispatch.
- Some items may arrive in separate parcels.
- Applicable shipping charges will be shown before payment.
- No additional import charges are payable upon delivery.
- Your statutory consumer rights remain unaffected by this policy.
Please also review our UK Returns & Refunds Policy and UK Terms & Conditions before placing an order.
11. Contact Information
Kate Atelier
Email: support@kateatelier.com
